Peugeot Warranty - Frequently Asked Questions
Find answers to the most Frequently Asked Questions by selecting the relevant question below.
Why choose Peugeot Renewal Warranty?
With Peugeot Renewal Warranty you can rest assured that any work required under your warranty cover will be carried out by Peugeot technicians using Peugeot genuine parts.
What's covered?
Peugeot Renewal Warranty covers the cost of parts and labour in the event of a mechanical or electrical failure of the covered components up to the claims limits outlined in the Policy Document and your Welcome Letter. Peugeot Renewal Warranty covers an extensive list of components, according to your policy cover level, for failure in the UK or mainland Europe. To see what’s covered for each level of cover, please refer to the Policy Document.
What's not covered?
A Peugeot Renewal Warranty provides a high level of cover, but unfortunately we can’t cover consumable items such as brake pads or discs, tyres, oils & fluids. These items are designed to wear and will need replacing with time. We're also unable to cover any items which have been modified from the manufacturer’s standard specification. Each cover level has a list of parts covered or excluded – please refer to the Policy Document.
Is labour covered?
Yes – a Peugeot Renewal Warranty covers parts, labour and VAT as outlined in your Policy Document.
What are the servicing requirements?
It is a condition of this warranty that your vehicle is serviced in accordance with the vehicle manufacturer’s guidelines. Throughout the warranty period a VAT registered garage must carry out all servicing. Services must be carried out within 1000 miles / one month of the intervals specified by the vehicle manufacturer, whichever comes first.
What does "wear and tear" mean?
“Wear and tear” means wear on any covered components that is suffered as part of regular and reasonable use.
Can I use any repairer? / Where can I get my car repaired?
Peugeot Renewal Warranty lets you choose the garage to have your car fixed – you can opt for a main dealer or your local independent repairer. However, we recommend that you use an authorised Peugeot repairer as they will have the correct diagnostics equipment and their technicians will be fully trained by Peugeot. All that we ask is that the repairer is VAT-registered, and that no repairs are started prior to our office being notified and providing approval. Your repairer will be able to manage any claim for you and we’ll liaise directly with your repairer to authorise and pay for valid repairs.
Is breakdown or recovery included?
Peugeot Assistance (breakdown assistance and recovery) is available as an optional extra on Peugeot Platinum Renewal Warranty only
Are existing faults covered?
Unfortunately, we can’t cover existing faults with your vehicle. You should have these faults rectified by a Peugeot Authorised Repairer before purchasing a Peugeot Renewal Warranty.
Can I buy a Peugeot Renewal Warranty if I don’t drive a Peugeot?
Peugeot Renewal Warranty is designed specifically for Peugeot vehicles however, where an existing Peugeot warranty is in-place, some non-Peugeot vehicles are eligible please call 0344 573 8050 for more details.
How can I pay for my Peugeot Renewal Warranty?
You can pay for your Peugeot Renewal Warranty by using a credit or a debit card. A Monthly Renewing option is also available - payable by 10 monthly Direct Debits at no extra cost.
How soon can I make a valid claim?
You can make a valid claim as soon as your policy is registered with us – there's no waiting period before a claim can be made. Nevertheless if the failure already existed when your policy was registered your claim will not be covered unless you had a valid policy at the time of the failure.
Will I have to pay for a covered repair?
Peugeot Renewal Warranty will pay for all covered repairs up to the claims limit outlined in the Policy Document.
How does the courtesy car work?
Peugeot Renewal Warranty will endeavour to provide you with a courtesy vehicle during your repair. If the repair to your vehicle is going to take longer than expected, Peugeot Renewal Warranty will refund your hire cost for a comparable vehicle, as outlined in your Policy Document. Please note that we can’t contribute towards the first 24-hours that you are without your vehicle. The cost of insurance, fuel and ancillary expenses are not included. You should call us on 0344 573 8050 to gain hire car authorisation and then forward your claim for hire car contribution to us and include the valid receipts.
What happens if my car breaks down abroad?
If you break down abroad, you should have the car fixed locally and then contact us on your return to the UK to arrange for any reimbursement. Please ensure you obtain a full receipt for any work carried out. Unfortunately, we can't liaise or authorise repairs directly with repairers overseas.
I live outside of the UK but have a UK Specification Peugeot, can I purchase a Peugeot Renewal Warranty?
Unfortunately, the Peugeot Renewal warranty is only available to individuals residing or corporate bodies registered in the UK.
What happens if I’m not happy with the service?
We hope you won't need to make a complaint, but if you're not happy with the service provided, you should call PEUGEOT Warranty Administration on 0344 573 8050, or write to The Customer Service Manager, PEUGEOT Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. Please quote your vehicle registration number to ensure your enquiry is dealt with promptly. We'll do our best to resolve your query straight away, in line with the complaints process outlined in the Policy Document. Should you not be satisfied with the initial resolution of your complaint, you will still be entitled to complain to the Financial Ombudsman Service.
What if I sell my car?
If you decide to sell your car privately, you can transfer the warranty to the new owner, providing your policy is fully-paid. Simply complete the Transfer Of Ownership form in the back of your Policy Document and return it to us. For more information please refer to the Trasfer of Ownership section of the Policy Document.
Can I transfer my warranty?
Yes, you can transfer your warranty if your policy is fully-paid. If you sell your car privately, you can transfer the warranty to the new owner by completing the Transfer of Ownership Form at the back of the Policy Document. Please note that the warranty needs to be fully paid for before it can be transferred.
Can I get warranty cover for a private hire vehicle or chauffeur car?
Unfortunately, if you use your vehicle for hire or reward (taxis, private hire vehicles, chauffeur cars or driving schools) we are unable to provide you with cover. We're also unable to provide Peugeot Renewal Warranty to vehicles used for racing or rallying, including time-trials, timed events or track-days. In addition, we exclude vehicles owned by motor traders or garages.
What if I've modified my car?
Unfortunately, we can't cover cars that are modified from their original manufacturer specification.
What if I change my mind?
If you change your mind, you've got a 14-day cooling-off period during which we’ll make a full refund if you haven’t made a claim. Please call us on 0344 573 8050 and speak to our customer services team.
Can I get warranty cover for a company car?
Peugeot Renewal Warranty is available for eligible privately registered cars and corporate registered cars.
What if my car is an import?
If your car is a grey import (not a UK-specification model), we cannot cover it on Peugeot Renewal Warranty.
Do I still need car insurance if I have a Peugeot Renewal Warranty?
Yes, you do. Peugeot Renewal Warranty is not a car insurance product, so you still need to insure your car.
What level of cover does the MOT Test Insurance cover offer me? (Only provided with a Platinum Renewal Warranty)
Peugeot MOT Test Insurance covers the cost of repair, replacement and/or adjustment to the vehicle of the specific parts which are covered as a result in your car failing it’s MOT and being citied in the “Notification of Refusal to Issue an MOT Certificate” or the form VT30 / failure sheet. To see what’s covered for the MOT Test Insurance, please refer to the Policy Document.
How many times can I claim against my MOT Test Insurance Cover?
Only one Peugeot MOT Test Insurance claim is allowed during each 12 month period of the Peugeot warranty package.
How much can I claim for on my MOT Test Insurance Cover?
You can claim up to a maximum of £750.00 including parts, labour and VAT during each period of the MOT Test Insurance cover.